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Shipping and delivery

This policy explains where we ship, how much it costs, how long it takes and what to do when your order arrives. It applies to all orders placed on SpaceHubs.

Shipping cost

Shipping is free on every order, with no minimum purchase. There are no handling fees.

Where we ship

  • United States: the contiguous 48 states and Washington, DC. We do not ship to Alaska, Hawaii, Puerto Rico, other US territories or APO/FPO addresses.
  • Outside the US: we do not ship outside the United States at this time.
  • Freight carriers cannot deliver large stoves to PO boxes.
  • Some gas appliances, such as vent-free heaters, cannot be installed in certain states or cities (including California and Massachusetts). Check your local codes before ordering.

Processing time

Orders are paid by invoice (bank transfer: ACH or wire transfer). Your order is processed in 1–3 business days after your payment is received. Business days are Monday to Friday, excluding US federal holidays. Unpaid orders are not processed or shipped.

Delivery time

United States: delivery takes 6–10 business days after dispatch (7–13 business days from payment to delivery). These are estimates from our carriers; weather and carrier delays can occasionally extend them.

Carriers and tracking

Smaller items ship by parcel carrier (such as UPS or FedEx). Stoves, furnaces and large heaters ship by freight (LTL) truck. When your order ships, we email you the carrier name and tracking number.

Freight delivery

Freight deliveries are made curbside, usually with a liftgate. The carrier will call or email to schedule an appointment; someone must be present to sign. Moving the item indoors is the buyer’s responsibility.

Inspecting your delivery

Inspect the packaging and the product before signing. If anything is damaged, note it on the delivery receipt and take photos. Contact us within 48 hours at contact@spacehubs.store with your order number and photos. We will arrange a replacement or a refund at no cost to you.

Lost or undelivered shipments

If your tracking shows no movement for 5 business days, or shows delivered but you did not receive the item, contact us and we will open a claim with the carrier and ship a replacement or refund you.

Questions about this page? Call (817) 589-1810 or email contact@spacehubs.store.