Frequently asked questions
Ordering and payment
How do I pay?
By invoice, paid by bank transfer (ACH or wire). You receive your invoice with our bank details by email right after placing your order.
When is my order confirmed?
As soon as your transfer is received. We email a confirmation and ship within 1–3 business days.
Can I cancel my order?
Yes, free of charge, at any time before it ships.
Shipping
How much is shipping?
Shipping is free on every order to the contiguous 48 states and Washington, DC.
How long does delivery take?
6–10 business days after dispatch, to the contiguous 48 states and Washington, DC.
Do you ship to Alaska, Hawaii or outside the US?
No. We ship only to the contiguous 48 states and Washington, DC.
Returns
What is your return policy?
Returns within 30 days of delivery for unused, uninstalled products. Return shipping is free; a 10% restocking fee applies unless the item is damaged or defective.
How do I get my refund?
By bank transfer to the account you paid from, within 10 business days after we receive and inspect the item.
Products
Are your products new?
Yes. Every product is new, in its original packaging.
Which stove size do I need?
Read our sizing guide or call us at (817) 589-1810.
Do you install stoves?
No. We sell and ship the equipment. Installation should be done by a qualified installer according to the manufacturer’s instructions and local codes.
Questions about this page? Call (817) 589-1810 or email contact@spacehubs.store.