Returns and refunds
If your purchase is not right for you, you can return it. This policy applies to all products sold on SpaceHubs.
Return window
You can return a product within 30 days of delivery.
Return shipping is free
We send you a prepaid return label, or arrange a freight pickup for large items. You do not pay return shipping.
Restocking fee
A 10% restocking fee is deducted from the refund for non-defective returns. There is no restocking fee when an item arrives damaged, is defective or is not the item you ordered.
Condition of returned items
- The product must be unused and uninstalled, in its original condition, with all parts, accessories and manuals.
- Stoves that have been installed, burned or connected to gas can only be returned if they are defective.
- Please return items in their original packaging.
How to return a product
- Email contact@spacehubs.store or call (817) 589-1810 with your order number and the item you want to return.
- We send a return authorization and a prepaid label or pickup appointment within 2 business days.
- Pack the item securely and hand it to the carrier.
Refunds
We inspect the item within 3 business days of receiving it. Once approved, we refund the product price (less the restocking fee, if it applies) within 10 business days, by bank transfer to the account you paid from, in US dollars. We email you when the refund is sent.
Damaged, defective or wrong items
If a product arrives damaged, defective or is not the item you ordered, contact us within 48 hours of delivery, or as soon as you notice a defect within 30 days. We will replace it or refund it in full, with no restocking fee. Please include photos.
Order cancellation
You can cancel an order free of charge at any time before it ships. If you already paid, we refund the full amount within 10 business days. Unpaid orders are cancelled automatically after 7 days.
Questions about this page? Call (817) 589-1810 or email contact@spacehubs.store.